Privacy Policy
Last updated: 30 January 2026
This Privacy Policy explains how Chat10 Labs OU collects, uses, and protects personal data when users contact us or use our services.
We are committed to protecting personal data and complying with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).
1. Who We Are
Chat10 Ltd provides customer support and booking assistance services, including messaging-based communication via WhatsApp.
Users may contact us to request information, assistance, or support related to hospitality, lifestyle, or related services.
ERGE is a brand operated by Chat10Labs OU (Estonia), which provides the underlying technology and operational management for the service.
2. Information We Collect
We may collect the following information:
Information you provide
- Phone number
- Messages sent via WhatsApp or other contact channels
- Any information you voluntarily share when requesting assistance
Automatically collected information
- Basic technical data necessary for website functionality (e.g. IP address)
3. How We Use Your Information
We use personal data to:
- Respond to enquiries and messages
- Provide customer support and booking assistance
- Send service-related updates via WhatsApp
- Comply with legal or regulatory obligations
We do not sell personal data.
4. WhatsApp & Messaging Services
If you contact us via WhatsApp:
- Your phone number and messages are processed to provide support or assistance
- Messages are sent only in response to user-initiated communication
- Messaging is conducted in accordance with WhatsApp Business Platform policies
You may stop communication at any time.
5. Legal Basis for Processing
We process personal data based on:
- User consent
- Performance of a requested service
- Legitimate business interests
- Legal obligations
6. Data Sharing
We may share limited data with trusted service providers only when necessary to deliver a requested service or comply with legal requirements.
7. Data Storage & Security
We take reasonable technical and organizational measures to protect personal data and retain it only for as long as necessary.
8. Your Rights
You may request access to or deletion of your personal data at any time.
9. Contact
For privacy-related requests, contact:
Email: louis@chat10.co.uk
Website: https://chat10.co.uk